Issue found: Violation of Broken Functionality policy

I got this error when my app was rejected from play store. Your app contains content that isn’t compliant with the Broken Functionality policy.

  • App installs, but doesn’t load

Issue details

We found an issue in the following area(s):

  • Version code 5205: In-app experience

To bring your app into compliance, follow these steps :

  • Make sure to fix all broken experiences within your app.

@petfely

Attack Full EMAIL COPY
Not just few lines

---------- Forwarded message ----------
From: Google Play Support no-reply-googleplay-developer@google.com
Date: Wednesday, July 3, 2024
Subject: Action Required: Your app is not compliant with Google Play Policies (Asia Drama - Korea Drama Plus)
To: destinodenny@gmail.com
Cc: destinodenny@gmail.com

https://ci3.googleusercontent.com/meips/ADKq_NY3BIHpWpV7s9vpXTdu1k8x8dsJqI0Sjx0PzEYEtcp3nu_ChcRTHEq0xypgoflf_p6rmtQk63BB5kcbjVuxcqrcT-0xejCTcZCA=s0-d-e1-ft#https://play.google/static/images/google_play_2x.png
Developer update

Hi Developers at Destiny Destino,

After a recent review, we found that your app Asia Drama - Korea Drama Plus (com.niotron.kisasiatv) is not compliant with one or more of our Developer Program Policies. See below for more information about your app’s status and how to correct the issue.

https://ci3.googleusercontent.com/meips/ADKq_NYP4B0VAlYmaRRNeTPyDeNFE45tD3WSCIlw12VFWPsQdsF0Szv4cRTnZEVn2NRnhmZg0BCpQ2GmuLwnq7YpYXPlYPTxhKE3aU4dcjwu6YX4YJa2t72qb6ZEiQDrjNqPwKZVCVU=s0-d-e1-ft#https://www.gstatic.com/images/icons/material/system/2x/warning_amber_24dp.png

App Status: Rejected

Your app has been rejected and wasn’t published due to the policy issue(s) listed below. If you submitted an update, the previous version of your app is still available on Google Play.

https://ci3.googleusercontent.com/meips/ADKq_NYTuEweYNe7xKqbf9k_feJlUGaCurMkaZ3reFGSQEWGgfQRQInLQd5CdS4E1r0cZeWRK3s6-7MWObM8reIu5AKdyYpTPJrbukIyg3hlctSYeSg01MVH8YVu2FwOzEOaW-CsBdM=s0-d-e1-ft#https://www.gstatic.com/images/icons/material/system/2x/build_grey600_24dp.png

Issue found: Violation of Broken Functionality policy

Your app contains content that isn’t compliant with the Broken Functionality policy.

App installs, but doesn’t load

Issue details

We found an issue in the following area(s):

Version code 5205: In-app experience

To bring your app into compliance, follow these steps:

Make sure to fix all broken experiences within your app. You can use the Pre-launch reports to check for app stability.

About the Broken Functionality policy

We don’t allow apps that crash, force close, freeze, or otherwise function abnormally. Below are a few examples of common violations:

Apps that don’t install
Apps that install, but don’t load
Apps that load, but are not responsive

You can learn more about our policies by watching this video on tips to help you stay on the right side of Google Play policy.

Visit Google Play’s Academy for App Success to get contextual learning on this Google Play policy.

Action required: Submit an updated app for review

Here’s what to do to help get your app on Google Play:

Make sure to read the applicable policies or requirements listed below:

Broken Functionality policy

Make appropriate changes to your app (if possible), and be sure to address the issue described above. You may also want to check your app’s store listing for compliance, if applicable.
Double check that your app is compliant with all other Developer Program Policies.
If you made changes to your app bundle, store listing, or APK, please sign in to your Play Console and submit the update(s).

Contact support

If you’ve reviewed the policy and feel our decision may have been in error, please reach out to our policy support team. We’ll get back to you within 2 business days.

Learn More

Visit the Android Developers Blog to learn more about free tools and resources for building safe and successful apps. Check out the latest Google Play policy updates on Full Screen Intent Permission, Health Apps, Photo and Video Permissions, AI-Generated Content, and more! Watch now: #PolicyBytes

Thanks for your continued support in helping to make Google Play a positive experience for both developers and consumers.

Please complete a two question survey to help us improve this experience.

The Google Play Team

LANG=en|MODE=M|REG=NG|TID=CW
https://ci3.googleusercontent.com/meips/ADKq_NZAbMp-doYZX9qFWCyDhtCIZONvRiRJN1Kr5dec5by2zsfpkn-1FDi0PUEdhqbIEdlfZ9QI1tfgrUE2cavKim5nE0Rh1bZ-244lHyINGiW_WLh2t5yU-q8xtMex=s0-d-e1-ft#https://services.google.com/fh/files/emails/gpacademy_email_policy.png

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Here is the aia of the app
Kixasia2.aia (3.0 MB)

Are you loading data on splash screen for so long?
that sometime it seems app is paused of few seconds

I don’t load data on splash screen, bur sometimes the screen 1 usually pause for few seconds

@petfely

That USUALLY PAUSE is the reason
ReFix it and upload new version

1 Like